I helped organisations innovate like startups

They increased customer and employee satisfaction by exploring sustainable, digital and desirable customer experiences while managing risks

A co-design session of a website page for the Minimum Viable Product of a new service

What I can support organisations with

  • Understanding the needs, goals and behaviours of systemic stakeholders and validating ideas of new partnerships, businesses, services, processes or products.

  • Designing the end-to-end customer and staff experience across multiple digital products and physical touchpoints

  • Creating events, decks and other storytelling artefacts to include project stakeholders and get their input, support and endorsement

  • Teaching and evangelising human-centred approach, lean methodology and design thinking

  • Turning useless and endless meetings into productive, tactical and collaborative workshops where participants feel included and empowered

I have 7+ years of experience as design thinking and innovation consultant

Thanks to employments or collaborations with Fluxx (now Magnetic), FutureGov (now TPXimpact), Shifton and FifthBeat.

  • Storyboard of future scenarios where Highways England improves citizens experiences through digital tools and partnerships in the mobility system

    Helping Highways England envision the future of mobility to understand opportunities of new ways of working, tools and partnerships in the mobility system

  • A Miro board with all the data and inputs gathered during the co-design activities with experts and stakeholders

    Co-designing a digital tool with stakeholders and experts to help the UK Department of Environement explore how to bring health, sustainability and wellness into urban planning

  • Dublin City Council van during a diary study of a repair service

    Leading Dublin City Council's multidisciplinary team in the research of problems and testing of digital solutions to improve housing repair services

  • A low fidelity prototype to help UK Department for Education understand the impact of a digital tool

    Helping UK Department for Education explore the opportunities of using digital to improve data sharing during emergency scenarios for Children Social Care

  • A contextual enquiry at the University of York support centre

    Researching problem and needs to define opportunities to make it easier for University of York’s students to access support services

  • A validation session where planning expert prototyped their decision making using the digital tool

    Helping a partnership of authorities in the London urban planning system to validate a digital tool aim to bring data into the collaborations between public and private entities

  • Wall gathering the insights, journey mapping and personas defined after the research phase at UK Department for Transports

    Synthesising research information into journeys, maps, and personas to help UK Department for Transports understand how they currently create, gather, model, use and share mobility and infrastructure data

  • Envisioning the future of banking through videos and storyboards

    Creating animated videos and storyboards tohelp Lloyds bank envision the future of banking

  • User personas and mappings used during the agile project

    Creating user personas, experiences maps, and customer journeys to inspire human-centred design and agile methodology at Lloyds

  • Final presentation to leadership showing a digital mockup of how energy data can be visualised to support decision making

    Facilitating a 24-hour-hackathon to help National Grid explore, prototype and validate new ways of capturing, modelling and using data

  • Course to build design thinking capabilities in the marketing team at the London School of Economics

    Building design thinking capabilities in the marketing team at the London School of Economics

Do you want your organisation to innovate like a startup? Get in touch.

I’m open to collaborations with consulting agencies, contracts or full-time positions.

Or… maybe you want a startup to impact at scale like an organisation?

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